Privacy Policy

1. Introduction

SST Home Solutions ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, and other digital platforms (collectively, the "Platform").

Please read this Privacy Policy carefully. If you do not agree with our privacy practices, please do not use our Platform. By accessing or using SST Home Solutions, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when using our Platform, including:

• Account Information: Name, email address, phone number, password, profile picture, address, and user type (owner, tenant, admin)
• Property Information: Property descriptions, photographs, videos, location, amenities, pricing, availability, and other listing details
• Communication Data: Messages, inquiries, reviews, feedback, support requests, and other correspondence
• Identity & Verification: Government-issued ID, address proof, ownership/tenancy documents, and other verification materials
• Payment Information: Payment method details, transaction history, and billing information (processed securely through payment providers)
• Survey Data: Responses to surveys, questionnaires, and feedback forms

Information Collected Automatically

We automatically collect certain information when you interact with our Platform:

• Device Information: Device type, operating system, browser type, IP address, device identifiers, and mobile network information
• Usage Information: Pages viewed, links clicked, search queries, time spent on pages, referring/exit pages, and navigation actions
• Location Information: Approximate location based on IP address or GPS (if enabled)
• Cookies & Tracking: Cookies, web beacons, pixels, and similar tracking technologies to enhance your experience
• Performance Data: Platform performance, error logs, crash reports, and system diagnostics

Information from Third Parties

We may receive information about you from third parties, including payment processors, identity verification services, analytics providers, and other Users of the Platform. We may also collect publicly available information from external sources to verify information or enhance our services.

3. How We Use Your Information

We use the information we collect for various purposes:

• Operating and improving the Platform and our services
• Creating and managing user accounts
• Facilitating communication between Users
• Processing transactions and sending transaction-related communications
• Verifying user identity and preventing fraud
• Sending promotional emails, newsletters, and marketing communications (with your consent)
• Responding to user inquiries and providing customer support
• Conducting analytics and understanding how Users interact with our Platform
• Complying with legal obligations and enforcing our Terms & Conditions
• Personalizing user experience and recommendations
• Detecting, preventing, and addressing technical and security issues
• Protecting against fraud, abuse, and other harmful activities

4. How We Share Your Information

With Other Users

When you list a property or respond to inquiries, certain information (such as your name, profile picture, property details, and communication) may be visible to other Users depending on your privacy settings and the context of the interaction.

With Service Providers

We share information with third-party service providers who assist us in operating our Platform, including payment processors, email providers, analytics services, hosting providers, identity verification services, and customer support platforms. These service providers are contractually obligated to use your information only as necessary to provide services to us.

With Legal Authority

We may disclose information if required by law, court order, government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If SST Home Solutions is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy.

5. Data Security

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights:

• Right to Access: You have the right to request access to the personal information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You may request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: You can request limitation of how we process your information
• Right to Data Portability: You have the right to receive your data in a portable format
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time
• Right to Lodge a Complaint: You have the right to file a complaint with the relevant data protection authority

7. Cookies & Tracking Technologies

Our Platform uses cookies and similar tracking technologies to:

• Remember your preferences and login information
• Understand how you interact with our Platform
• Measure the effectiveness of marketing campaigns
• Improve Platform functionality and user experience
• Detect and prevent fraud

Most browsers allow you to control cookies through their settings. You can decline cookies, but this may limit your ability to use certain features of our Platform.

8. Marketing Communications

We may send you marketing emails, SMS, push notifications, and other promotional materials about our services. You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in marketing emails
• Adjusting your notification settings in your account
• Contacting us at the contact details provided below

Please note that opting out of marketing communications does not affect transactional emails such as order confirmations, account notifications, or support messages.

9. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information and terminate the child's account. If you believe we have collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations. The retention period may vary depending on the type of information and the purpose of processing. When information is no longer needed, we securely delete or anonymize it. However, we may retain information for legal, regulatory, or business purposes for a longer period.

11. International Data Transfers

Your information may be transferred, stored, and processed in countries other than your country of residence. These countries may have data protection laws different from those in India. By using our Platform, you consent to the transfer of your information to countries outside your country of residence, which may not have the same level of data protection.

12. Third-Party Links & Services

Our Platform may contain links to third-party websites, applications, and services that are not operated by SST Home Solutions. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.

13. California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information collected from you
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

14. European Privacy Rights (GDPR)

If you are located in the European Union or European Economic Area, your personal information is protected under the General Data Protection Regulation (GDPR). You have the right to request access, rectification, erasure, and data portability. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our Platform with an updated effective date. Your continued use of our Platform after changes become effective constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact us:

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